Terms & ConditionsShipping Methods:
All orders are shipped within 24 hours except orders placed on weekends which will be shipped on Monday. Orders within the USA, are shipped via USPS Priority Mail. For larger orders we may ship UPS Ground at our discretion. Typically all orders placed before 3pm MTN time are shipped the same day! (except weekends). Guaranteed Rush Order Processing ensures that your order gets shipped the same day it's placed.
Guaranteed Rush Order Processing
Ensures that your order gets shipped the same day it's placed as long as we get the order by 3pm MTN time.
If you have a question about your order call us at: 303-658-0940 (Sales Only ~ M-F 10am - 3pm MST)
We accept Visa, MasterCard & Discover. All credit cards are electronically verified by Authorize.net via a 128 bit secure server prior to billing and shipping for your security. We also provide the option of paying via PayPal which is processed through their secure servers.
Credit Card Authorizations, Charges & Duplicate Charges:
If you place an order and it is declined you will see an authorization on your credit card and/or bank. An authorization is not an actual charge, we do not have control of these and they will eventually drop off. So unless your order went thru successfully you are not being charged more than once or at all if it was not accepted and you receive an email confirmation of your order. Typical reasons for credit cards being declined are entering an incorrect billing address that your bank has on file for your credit card. You will need to contact you bank and correct your billing information with them.
We accept returns on new, unopened, undamaged items in original packaging within 14 days from the order date. All returns are subject to a 10% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not give refunds on opened products.
Send returns to:
992 S. 4th Street
Brighton, CO 80601
Refused shipments are subject to a 10% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 10% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.
We only ship within the USA (all 50 states), we do NOT ship to international. However, Orbit Nutrition carries our product line and does ship internationally.
By ordering from our website you are stating that you agree to all of the above paragraphs.